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Progressive Insurance - Cincinnati Service Center at 2669 East Kemper Road in Cincinnati, Ohio

Progressive Insurance - Cincinnati Service Center in 2669 East Kemper Road, Ohio: consumer reviews, opening hours, driving directions, photos etc.

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Categories: Car repair Car rental

Address:

2669 East Kemper Road,
Cincinnati, Ohio
45241
Get directions

Phone: +1 513-878-4230

Web site: progressive.com

Opening hours Closed now

Tomorrow: 07:00 am — 07:00 pm

Monday
07:00 am — 07:00 pm
Tuesday
07:00 am — 07:00 pm
Wednesday
07:00 am — 07:00 pm
Thursday
07:00 am — 07:00 pm
Friday
07:00 am — 07:00 pm

Reviews about Progressive Insurance - Cincinnati Service Center

  • ✪ ✪ ✪ ✪
    It takes two minutes for Progressive to take an insurance payment but takes two hours of me arguing that I'm an active member just so I can request roadside. Then told that a tow will take 3-4 hours BEFORE they confirm that a flat bed is needed, in that case my car isn't getting towed till tomorrow. Not to mention during this ordeal i was hung up on by roadside twice (luckily i was in no immediate danger during this), had my mother get involved since shes the main policybholder, they hung up on her too then kept her on hold for over 30 minutes trying to verify that the policy that weve religiously paid for was indeed active, before they would consider setting up roadside. I've been a customer for almost eight years and my family has been for over 12, definetly finding new insurance tomorrow. This is not the first incident with them. I've had constant issues with this company. The most memorable with when they left me stranded in -13 degree weather for four hours before finally telling me that a ticket for a tow was not fully submitted, I had to hire my own tow company to pick me up and then waited 6 weeks for reimbursement. They give me insurance cars with correct year, make, and model but when I call they "show a different vehicle in the system". Given them my VIN number 3 times and it's still not in their system.
    by Ashley Wallen
    July 24, 2017
  • ✪ ✪ ✪ ✪
    The experience was fine until I picked up my car. They did a very good job repairing the visible damage but as I drove off I immediately noticed my brakes went to the floor and there was a hissing sound coming from the brake pedal. It definitely was not like that when I dropped it off. I called to report this issue and the lady I was dealing with stated it was like that when I brought it in. It would be quite a coincidence that the problem developed the moment I exited the car and she got in it to drive it around back. She states she made a note about it but nothing was ever said to me about it and when I spoke to her, she said she assummed I knew and that's why she didn't mention it. I was then told I would need to take it to my brake shop and if they determined the issue was either caused by the accident or the Progressive repair center then they would "see about fixing it". I have to say I don't have a lot of faith in Progressive at this point. I switched to Progressive because they were less expensive than State Farm but I am now questioning if this is a classic case of "You get what you pay for" as I never had this type of problem with State Farm. It is basically my word against theirs and I really don't like having my integrity called into question.
    by Tara Beetz
    April 21, 2017
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About Progressive Insurance - Cincinnati Service Center in Cincinnati

Progressive Insurance - Cincinnati Service Center is located at 2669 East Kemper Road, Cincinnati, Ohio.