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Firestone Complete Auto Care at 7800 Montgomery Road in Cincinnati, Ohio

Firestone Complete Auto Care in 7800 Montgomery Road, Ohio: consumer reviews, opening hours, driving directions, photos etc.

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Categories: Car repair

Address:

7800 Montgomery Road,
Cincinnati, Ohio
45236
Get directions

Phone: +1 513-370-2317

Web site: local.firestonecompleteautocare.com

Opening hours Closed now

Tomorrow: 07:00 am — 07:00 pm

Sunday
08:00 am — 05:00 pm
Monday
07:00 am — 07:00 pm
Tuesday
07:00 am — 07:00 pm
Wednesday
07:00 am — 07:00 pm
Thursday
07:00 am — 07:00 pm
Friday
07:00 am — 07:00 pm
Saturday
07:00 am — 06:00 pm

Reviews about Firestone Complete Auto Care

  • ✪ ✪
    I scheduled an appointment online and went in for that appointment. There was no one else in the store but Chastin decided every phone call that came in was more important than the fact that I was standing there. I understand that you have to answer the phones but you could put them on hold since I was there first. I waited for him to acknowledge me for about 10 minutes. Then he tells me he doesn't have my appointment in his system so he can't help me. So I left. I scheduled another appointment a week later, hoping his rudeness was a fluke. I go in and another guy helps me. I leave and come back for my car later. Chastin is the one who takes care of my invoice. He tells me my bill for an oil change is going to be almost $50. I tell him I've never paid that much for an oil change in my entire driving career. He said they put synthetic oil in my car which is why it was so expensive. I said "so I don't get a choice in what oil gets put in my car?". He said "honda requires synthetic oil and we gave you a $10 off coupon so it could be worse. Will this be going on your firestone card?". I said "hold your horses, this is very sketchy. I've had the same model car for 6 years so I think I would know by now if it needed synthetic oil". He said "some of the newer honda models require synthetic. That will be $46.". I was so angry I knew if I stayed there any longer I would make a scene so I reluctantly paid the bill and left. This experience was so aggravating. I have had some decent experiences there before but that ruined it for me. Update: Firestone has since reached out to me and refunded the money for the oil change.
    by Jessica D'Amico
    April 21, 2017
  • The staff here is great. I've had both of my cars serviced here several times. One occasion, I had my old Toyota Avalon with over 285,000 miles serviced and the problem was not fixed. They went out of their way to refund the money back for the all labor and some of the parts. They also do not use high pressure tactics that I have encountered at several other places. Another plus is the location is close to shopping areas, so even if you have a longer than expected wait, there are things to do around the area.
    by Charlene Agyemang
    January 25, 2017
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About Firestone Complete Auto Care in Cincinnati

Firestone Complete Auto Care is located at 7800 Montgomery Road, Cincinnati, Ohio.